Information for academic staff

Student finance is available to help undergraduate students with the cost of fees and living for approved higher education courses. Students need to apply for this each academic year.

We make maintenance payments to students in three instalments each academic year. Students need a registration confirmation at the beginning of each academic year. You must submit this to trigger the release of the maintenance grant or loan and contribution to cost loans.

Tuition fee payments are made to your organisation in three instalments each academic year.

You must submit an attendance confirmation for all students each term. This releases the payment instalment for the liability period.

It's important that registration and attendance confirmations are accurate and on time.

You must follow our set of service standards. You must tell us as soon as possible if students:

suspend their studies
resume their studies
withdraw from courses

If any information you give us is late or wrong, this can mean that:

students may receive an overpayment of their Maintenance support, which will have to be paid back straight away
your organisation receives an incorrect fee payment amount (and we may need to claw back funding)
students owe an incorrect fee amount (this can mean they're liable for more loan than they should be, and are also charged additional interest)
you risk breaching your obligation to adhere to the service standards

Your teaching staff must give administrators the information they need to manage student finance in line with our service standards. This includes register marks and any changes to a student’s enrolment status.

We track your performance on attendance confirmations and notifications of suspensions and withdrawals.

If you consistently fails to meet the service standards, this can jeopardise the funding available to you and your students.

For all portal administration you must align your internal processes to adhere to our set of service standards, as outlined in our service level agreement. You must tell us as soon as possible if students:

suspend their studies
resume their studies
withdraw from courses or modules
change course or module
change the number of credits they are studying in the course year
change provider
dispute the course or module fee
dispute the number of credits for a course or module

Please also make sure you make application corrections as soon as you find out. You should do so ahead of any registration or attendance confirmation, especially where student entitlement may be impacted.

If any information you give us is late or wrong, this can mean that:

students may receive an overpayment of their Maintenance support or grants they have received, which will have to be paid back straight away
your organisation receives an incorrect fee payment amount. We'll then need to claw back funding.
students owe an incorrect fee amount. This can mean they're liable for more loan than they should be, and are also charged additional interest.
you risk breaching your obligation to adhere to the service standards

Please make sure that teaching staff give administrators the information they need in a timely manner to manage student finance in line with our service standards. This includes register marks and any changes to a student’s enrolment status.

We track your performance against all the service standards outlined in the service level agreement, including but not limited to registration confirmations, attendance confirmations and notifications of suspensions and withdrawals.

If you consistently fail to meet the service standards, this can jeopardise the funding available to you and your students.