Withdrawal CoC reason codes

When you submit a Withdrawal CoC, you'll need to select a reason code. This chapter explains the reason codes and the rules relating to them.

A student is no longer in attendance at the point when their scheduled learning, teaching and assessment activities and other active and ongoing engagement end in agreement with you. This is also known as the last day of attendance for the student. It also means the student does not intend to return.

Left during cooling-off period

You should use this reason code when a student has left during the mandatory 14 day cooling off period or following completion of your cooling off period where it is longer than 14 days in term 1. The effective date of the Withdrawal CoC must be:

• after the course start date
• when the student is no longer in ongoing and active engagement with their course

No fees will be charged to the student.

Enrolled – Never Attended

You should use this reason code when a student has enrolled on a course but withdrawn without attending any session.

The effective date of the Withdrawal CoC must be the day before the course start date. No fees will be charged to the student.

Never Attended – confirmed in error

You should use this reason code when a student has left the course and:

• has never been liable for funding
• has had a positive attendance confirmation submitted by mistake

The effective date of the Withdrawal CoC must be the day before the course start date. No fees will be charged to the student.

Left during course

You should use this reason code when a student leaves the course after the cooling-off period.

The Withdrawal CoC should be effective from the point when the student’s scheduled learning, teaching and assessment activities and other active and ongoing engagement end in agreement with you. This is also known as the last day of attendance for the student. It also means the student does not intend to return. They'll have no further obligation to pay fees to you.

A withdrawal terminates the student’s period of student finance eligibility, for the course or module that they are studying.

Health

You should use this reason code when a student has withdrawn from their course due to health reasons.

The effective date of the Withdrawal CoC must be after the course start date. It should mark the point from which the student was no longer in ongoing and active engagement with their course.

The student will be liable for the funding they've received up to the withdrawal date.

Deceased

You should use this reason code if a student dies during their course.

The effective date of the Withdrawal CoC must be after the course start date. It should mark the point from which the student was no longer in ongoing and active engagement with their course.

We'll begin the process of closing the account.